No, only you have access to the unique code or barcode that opens the locker. This ensures that your parcel is safe and secure.

Depending on how the unit is configured, the building manager will typically retrieve the item after a specified period, usually 48 hours to make space for other items. It is best to check the terms and conditions of your specific building as details can vary.

Yes, each locker has a maximum capacity and cannot accommodate items that exceed these dimensions. The locker size will be specified when you choose your delivery or drop-off option.

Should you encounter any issues with the locker system, please reach out to our support number. Our dedicated team is at your service seven days a week via the contact number displayed beneath the locker’s touchscreen. They are well-equipped to provide necessary assistance or suggest alternative ways to collect your package.

If the locker is full, the courier will resort to traditional delivery methods. They will attempt to deliver the parcel directly to you, or if not possible and there is a concierge, security personnel, or staff available at the location, they may leave the package with them.