FAQ
Parcel locker questions, answered
StaticMile smart parcel lockers accept deliveries from every major carrier, notify residents by email or text with a pickup code, and work indoors or outdoors. Systems start at one Master Box with 16 doors and scale to 480 doors. The answers below cover cost, sizes, installation and daily use.
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The basics
Can lockers be installed outdoors?
Yes. Outdoor-rated enclosures are available for building entrances, parking areas, and covered exterior locations.
Can we start small and expand later?
Yes. Banks are modular. Start with a master controller module and add compartments as parcel volume grows.
Do residents need an app?
No. Recipients receive an email or SMS with a pickup code or QR link and authenticate at the locker.
Which carriers can use StaticMile lockers?
Any standard courier can deposit a parcel. The system is carrier-agnostic and does not require exclusivity agreements.
Pricing and plans
How much do parcel lockers cost in Canada?
StaticMile lockers start at $12,500 for a Master Box and $5,500 per Secondary Box, or from $999 monthly. Planning prices, subject to change.
Can I buy a Secondary Box on its own?
No. A Secondary Box must be paired with a Master Box, which holds the touchscreen and controller that run the whole locker bank.
Do outdoor parcel lockers cost more?
Yes. Outdoor, weather-resistant lockers add from $5,000 per system when bought outright. The premium does not apply to subscriptions.
Is there a monthly subscription option?
Yes. Subscriptions start at $999 per month with hardware, software and support bundled. Tax, shipping and installation are extra.
What does the service and maintenance fee cover?
Software, system maintenance, technical support and resident notifications. For residential buildings it starts at $3.50 per resident per month.
What warranty comes with the lockers?
Outright purchases include a 3-year limited warranty. Subscription plans include support and maintenance for the length of the agreement.
Hardware and sizes
How many doors does a locker system have?
A Master Box has at least 16 doors and each Secondary Box at least 10. One system scales up to 480 doors.
How big is a StaticMile locker?
Each box is 1980 mm high, 900 mm wide and 500 mm deep. Boxes sit side by side, so a Master plus one Secondary is 1800 mm wide.
What compartment sizes are available?
Small, medium, large and oversize. The mix is flexible and can be customized to the parcels your building actually receives.
What are the lockers made of?
1.5 mm reinforced galvanized steel with a kick plate, available in custom colours or wraps.
How are parcels kept secure?
Each compartment locks electronically and has an infrared sensor to detect a parcel. The unit has pinhole security cameras, and extra cameras are optional.
Are the lockers electrically certified?
Yes. The electrical system is certified to CSA C22.2.
Installation and requirements
How long does installation take?
Typically 6–12 weeks from order to installation.
What does the site need for a parcel locker?
A suitable floor area, a standard electrical supply, and internet by Wi-Fi or 4G. Final requirements are confirmed before installation.
Using the lockers
How long can a parcel stay in a locker?
Each building sets its own limit. Some flag an uncollected parcel after 24 hours, others allow longer.
How do residents pick up a parcel?
They receive a pickup code by email or text message, then enter or scan it at the touchscreen. The right compartment opens.
What happens if the touchscreen stops working?
Each unit has a Master Unlock, a manual fail-safe that lets authorized staff open the lockers.
Get Started
Let's design the right parcel system for your property.
Tell us about your building, delivery volume and available space. We'll help determine a suitable StaticMile configuration — at no cost and no obligation.